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Terms & Conditions
Please read these terms carefully. They apply to your use of this website and to quote requests made through it.
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Last updated: 29 October 2026
About these terms
This website is operated by Tom Kindley Home Improvements, based in Newcastle upon Tyne. By using this website you agree to these terms. If you do not agree, please do not use the site.
Information on this website
The content on this website is provided for general information about our services. We take care to keep it accurate and up to date, but it is not a substitute for advice specific to your property. Product features, styles and availability can change, and the details of your project will be confirmed in your quote.
Quotes
Quotes are free and you are under no obligation to accept them. A quote is based on the information available at the time, including the details you provide and any measurements taken. If the work required turns out to be materially different, for example due to hidden damage discovered once old frames are removed, we will discuss this with you before carrying out any additional work.
The specific terms of any work you agree to, including price, payment arrangements and timescales, will be set out in or confirmed with your quote. Where those terms differ from these website terms, the terms agreed for your work apply.
Your consumer rights
Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and, where applicable, your right to cancel a contract agreed away from our business premises.
Using this website
You agree not to use this website for any unlawful purpose, to submit false or misleading enquiries, or to attempt to interfere with the site’s operation or security.
Intellectual property
The text, design, graphics and other content on this website belong to Tom Kindley Home Improvements unless stated otherwise. You may view and print pages for your own personal use, but you may not copy or reuse the content for commercial purposes without our permission.
Links to other websites
Where this website links to other sites, those links are provided for convenience only. We are not responsible for the content or practices of other websites.
Liability
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Otherwise, we are not liable for any loss arising from your use of, or inability to use, this website or from reliance on its general information.
Privacy
How we handle your personal information is explained in our privacy policy.
Governing law
These terms are governed by the law of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
Contact
If you have any questions about these terms, email [email protected].